Troubleshooting
Solutions for common SafeGuard issues with backups, restores, storage, migration, staging, and general configuration.
Backup Issues
Restore Issues
Storage Issues
Migration Issues
Staging Issues
General Issues
Getting Help
If the solutions above do not resolve your issue, collect diagnostic information and contact support.
Collect Diagnostic Info
SafeGuard includes a comprehensive diagnostic tool that gathers system information, configuration, and recent logs into a single report.
From WP-CLI:
# View full diagnostics in the terminal
wp safeguard info all
# Export diagnostics to a file for sharing with support
wp safeguard info export --output=/tmp/safeguard-diagnostics.jsonFrom the WordPress admin:
Go to SafeGuard → Settings → Diagnostics and click Copy to Clipboard to copy the full diagnostic report.
The diagnostic report includes:
- WordPress and PHP versions
- Server environment (memory limit, max execution time, disk space)
- Active plugins and theme
- SafeGuard configuration and license status
- Storage provider connection status
- Action Scheduler health
- Recent SafeGuard log entries
The diagnostic report does not contain passwords, secret keys, or backup contents. It is safe to share with support.
Contact Support
Email [email protected] with:
- A description of the issue and when it started
- The diagnostic export (JSON file or clipboard paste)
- Any relevant screenshots or error messages
We typically respond within one business day.