Getting Help

How to get support, report bugs, request features, and send diagnostics to the SafeGuard team.

Support Channels

SafeGuard offers several ways to get help:

Channel	Best For	Response Time
Contact Form	Bug reports, feature requests, general questions	Within 24 hours
Live Chat	Quick questions, real-time help	During business hours
Email	Detailed issues, billing questions	Within 24 hours
Documentation	Self-service guides, troubleshooting	Instant

Reporting a Bug

When reporting a bug, include as much detail as possible:

Describe what happened

What were you trying to do? What did you expect to happen? What actually happened?

Include error messages

Copy any error messages you see — in the plugin UI, browser console, or WordPress debug log.

In the plugin, go to Settings → Diagnostics and click Send to Support. This sends your system info (PHP version, WordPress version, server config, plugin status) to our team without any sensitive data.

Use the contact form

Go to safeguard.verdelic.com/contact and select Bug Report. Paste the error details and your site URL.

Requesting a Feature

We love hearing what features would help you:

Go to safeguard.verdelic.com/contact
Select Feature Request from the dropdown
Describe the feature and why it would be useful

Sending Diagnostics

The diagnostics report helps us troubleshoot issues quickly. It includes system information but no sensitive data (no passwords, no backup contents, no personal data).

Go to SafeGuard → Settings in your WordPress admin.

Scroll down to the Diagnostics section and expand it.

Click Send to Support to email the report directly, or click Copy to paste it into a support message.

# View full diagnostics
wp safeguard info all

# Export to a file
wp safeguard info export > diagnostics.txt

The Send to Support button uses your site's email system (wp_mail). If your site doesn't have SMTP configured (e.g., via WP Mail SMTP or your host's built-in email), the send may fail silently. In that case, use the Copy button and paste the diagnostics into the contact form.

In the plugin header, click Help to access:

Documentation — Opens the full docs at safeguard.verdelic.com/docs
Contact Support — Opens the contact form pre-filled with "Support" type

Debug Mode

If our team asks you to enable debug mode:

Go to SafeGuard → Settings → Advanced
Toggle Debug mode on
Reproduce the issue
Go to Settings → Diagnostics → View Logs and filter by level
Copy the relevant logs and send them to us

Debug mode logs REST API requests, Action Scheduler jobs, and database operations. It may slightly increase server load. Disable it after troubleshooting.

Common Issues

Before contacting support, check the Troubleshooting guide which covers 25+ common issues across backup, restore, storage, migration, and staging.